1. PERSONAL DATA THAT YOU GIVE US
We will process the following categories of personal data that you give us:
1.1. When you supply us with products and/or services (supplier): name, email address and phone number of the contact person as well as your office address.
1.2. When you use our product (customer): name, email address and phone number of the contact person, office address as well as name and email addresses of users.
1.3. When you subscribe to our newsletter: name and email address.
1.4. When you send us a job application: name, email address, records to evaluate your suitability for the position, your CV and personal letter, as well as other personal data as may be relevant for the specific application.
1.5. If you contact us: We may ask for additional personal data other than as informed above, in order to assist you.
2. PERSONAL DATA THAT WE COLLECT
2.1. To manage the customer or supplier relationship: name, email address and company name.
2.2. To administer payments and invoice you: name, email address and company name.
2.3. By applying cookies when you visit our website and product:
(a) We collect information about the device you use to access our Services, including the device identifier, geolocation and IP-address.
(b) We collect information on how you use our website, such as information regarding how often you visit our website and which pages you visit on the website.
(c) We collect information on how you use our product, such as interaction metrics, clickstream of interaction events generated by your use of the product.
2.4. If you do not want to accept cookies on our website, you may adjust your web browser settings either to not accept cookies or to indicate when a cookie is used. Please note that by disabling cookies, some features on our website might not work as intended.
3. HOW WE USE AND KEEP YOUR PERSONAL DATA
3.1. We use your personal data to be able to provide our Services and fulfill our commitments towards you. We process personal data based on the following legal grounds.
|Purpose of the Processing||Personal Data Categories||Legal Basis for the Processing||Storage Period|
|Improve our product and understand how our product is used.||Cookies described in Section 2.3 above.||Pursue our legitimate interest.||As long as you are a customer, and one year thereafter.|
|Manage the customer relationship, including sending upgrade, security and other regular notices to the admin user.||Name, email address and phone number of the contact person as well as your office address.||Fulfill our contractual obligations towards you.||As long as you are a customer, and one year thereafter.|
|Administer customer and supplier relationships, including order and payment processing.||Name, email address and phone number of the contact person.||Fulfill our contractual obligations towards you, and a legal obligation.||7 years after creation due to bookkeeping legislation.|
|Provide support services.||Name, email address and phone number of the contact person.||Fulfill our contractual obligations towards you.||As long as necessary to provide the support, and one year thereafter.|
|Send you our newsletter and other educational and marketing information regarding our Services.||Name and email address.||Fulfill our contractual obligations towards you and to pursue legitimate interest.||As long as we send out such information, unless you unsubscribe.|
|If you contact us.||Name, email address and phone number of the contact person.||Fulfill our contractual obligations towards you and to pursue legitimate interest.||As long as is necessary to assist you.|
|Improve our website and understand how our website is used.||Cookies described in Section 2.3 above.||Pursue our legitimate interest.||6 months after your visit.|
|Manage your job application.||Name, email address and phone number as well as other personal data provided by you||Pursue legitimate interest, and consent if stored longer||Until the position has been filled. Subject to your explicit consent, we may ask to store it for a longer period.|
3.2. Your personal data will be deleted by us when the processing is no longer necessary for the purposes stated above, except if required by applicable laws. In such case, we keep the data only as long as necessary or mandated by law for such purpose, such as for bookkeeping purposes.
4. SHARING OF PERSONAL DATA
4.1. We share your personal data with the following subcontractors to provide our Services and perform our contractual obligations towards you:
|Subcontractor name (service name)||Region for processing||Transfer mechanism||Services provided|
|Amazon Web Services, Inc. (AWS)||EU/EEA and the U.S.||EU-U.S. Privacy Shield Framework||Hosting services|
|SalesForce.com, Inc. (Pardot)||U.S.||EU-U.S. Privacy Shield Framework||Customer management|
|Drift.com, Inc. (web chat)||U.S.||EU-U.S. Privacy Shield Framework||Customer management|
|Novum||Sweden||Not Required||Accounting and Invoicing Services|
|Fort Knox||Sweden||Not Required||Accounting and Invoicing Services|
|Google, Inc. (Google Mail)||U.S.||EU-U.S. Privacy Shield Framework||Email services|
|Google, Inc. (Google Analytics)||U.S.||EU-U.S. Privacy Shield Framework||Cookies for statistics|
4.2. These third parties are limited by law or contract from using the personal data for purposes beyond those for which the personal data is shared. We take all reasonable legal, technical, and organizational measures to ensure that your personal data is treated securely and with an adequate level of protection when transferred to or shared with such selected third parties.
4.3. Some of the subcontractors we share your personal data with are located outside the EU/EEA (in a third country). Depending on which part of our Services you use, your personal data may be transferred to the United States. When doing so, we are committed to protect your data and comply with applicable data protection laws and will therefore put in place adequate safeguards to protect your personal data, such as the EU Commission’s Standard Contractual Clauses, or transfer the personal data to subcontractors certified in accordance with the EU-U.S. Privacy Shield Framework.
4.4. If we are required by law or you have agreed to it, we will disclose necessary personal data to authorities such as the police, tax agencies or other authorities. An example of legally required sharing is for the purposes of anti-money laundering and counter-terrorist financing.
4.5. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, personal data about our customers may be disclosed and transferred.
5. YOUR RIGHTS
5.1. The right to a register excerpt. You have the right to request a transcript of your personal data that we store and process. Your request must be submitted in writing to us using the contact information below, including your signature.
5.2. The right to rectification. We want you to correct inaccurate or incomplete information about you, and kindly ask you to contact us in this case.
5.3. Data portability. When it comes to personal data that you have provided to us, you have the right to request a transfer to another provider. Contact us for help with this.
5.4. The right to be forgotten. You have the right to object to our processing of your personal data. The consequence of this may be that we are no longer able to carry out the Services. Contact us and we'll see to what extent this is possible.
5.5. Marketing communications. You may at any time decline marketing communications from us. Let us know in that case.
5.6. Complaints. If you are displeased with our processing of personal data, you should contact us and let us know. You can also turn to the Swedish Data Protection Authority (Sw. Datainspektionen), Box 8114, 104 20 Stockholm, Sweden, phone number + 46 8 657 61 00, email address email@example.com, or the equivalent authority in the EU-member state where you live, to file a complaint.
6.1. We are using adequate technical and organizational security measures to ensure that your personal data is not misused, lost or unlawfully accessed. We only give access to your personal data to those employees who require it to provide our services.
7. UPDATES TO THIS POLICY
8. CONTACT INFORMATION
8.1. If you have any questions regarding our processing of your personal data, or any question, complaint or claim, please contact us at:
Mäster Samuelsgatan 42
111 57 Stockholm